FAQ

GETTING STARTED TUTORIAL

FAQ

Q: I signed up for a one month trial of the premium video podcast and my first episode downloaded automatically, but I have not been able to download the 2nd and 3rd episodes. I’m using a mac, with the most recent version of itunes. I’ve tried logging into Nanacast and I still can’t download the videos.

A: You’re feed is probably working correctly. Go into the podcast area of your iTunes and find the premium podcast. Try control-clicking on the title of the podcast and choosing Update. There is an arrow pointing at the title, make sure its pointing down and you should see all the available episodes.

Q: I subscribed to the one month trial Premium Video Podcast and received class 2 but not class 1. I’ve tried going back to the Nanacast site but it only lists Class 2.

A: A new class is released every Tuesday (unless there’s 5 Tuesdays in a month). So, once the new Tuesday comes you will receive the next episode. The subscription rolls forward and your 4 episodes will be released into the future every Tuesday. If you want access to previous week’s classes you’ll have to download those separately from the Videos Page.

Q: The link below has only allowed me to download the sample classes (the 3.5 or 4 min version) not the entire class. I tried purchasing again and the same happened. My Paypal account says that both purchases are complete. What am I doing wrong?

A: The premium podcast feed doesn’t contain any preview videos, only the full-length classes. You’re probably looking at the free feed instead. In the Podcast section of iTunes, make sure you see the word Premium at the end of the title – this is your premium feed. As new episodes are published you will see them listed underneath the title, slightly grayed out. Click ‘Get’ and that episode will begin downloading.

Q: I purchased a single download from the Videos Page. It seems that I am not able to open a file with the mp4 extension on my PC.

A: The best way to view the videos is with iTunes. It’s free for PC and Mac. Here’s the link to download and install iTunes.

Q: I’m interested in receiving the Chant Book. It is really a book? Do I have to make a donation to get it?

A: The Chant book is an eBook, a downloadable PDF file. Most computers have the ability to view PDFs. If yours doesn’t, you can download Adobe Reader for free. At this point in time, you must donate at least $1 to receive it. That will change soon.

Q: When I log into Itunes I am getting the welcome video but not the class on twists. Do I have to wait for a period of time to pass for the class to show up or am I missing a step???

A: It usually updates automically within a few minutes. But if you control-click | right-click on the title of the podcast and choose update, the feed will update and you will see all of the available classes.

Q: I don’t have time to do all the videos – although I really like them. How do I cancel my subscription?

A: You have 30 days before you’re billed again. If you want to cancel, you must do this directly with Paypal.

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